Last updated: 4 October 2026
These terms apply when you use the VIV Real Estate website at vivrealestate.com.au, including when you send us an enquiry. By using the website you agree to them. If you do not agree, please do not use the website.
They cover the website only. If you become a client, tenant or buyer, our services are governed by the written agreement or contract you sign with us.
About us
This website is operated by Alliance Associates Pty Ltd trading as VIV Real Estate (“VIV Real Estate”, “we”, “us”), a licensed real estate agency in Victoria. We operate under a Victorian estate agent’s licence regulated by Consumer Affairs Victoria. Our postal address is PO Box 309, Craigieburn VIC 3064.
Using this website
You agree to use the website lawfully and fairly. You must not:
- Use it to send spam, false or misleading enquiries, or anything unlawful or offensive.
- Copy, scrape or harvest listings, photos or contact details by automated means, or use them to build a competing service or send unsolicited marketing.
- Try to access parts of the website or our systems that you are not allowed to access, or interfere with their operation or security.
- Pretend to be someone else, or give us another person’s personal information without their permission.
Property listings and information
We work hard to keep listings accurate and up to date. However, property details, prices, availability and inspection times come from owners and other parties and can change without notice. Listings are invitations to enquire, not offers. Photos, floor plans and measurements are a guide only.
Please check the details yourself and get your own advice before you decide to rent, buy or sell. Where we advertise a property for sale, we publish price information as required by the Estate Agents Act 1980 (Vic).
Appraisals and general information
Information on this website is general in nature. It is not legal, financial, tax or investment advice. An appraisal from us is our opinion of the likely rent or sale price based on market conditions. It is not a formal valuation, which is carried out by a qualified valuer, and it is not a guarantee of any result.
Enquiries and applications
Sending an enquiry does not create an agency relationship or a lease, and it does not reserve a property. We act for you only once you have signed a written agreement with us, as Victorian law requires.
An enquiry is not a rental application. Rental applications are made through our application process and are assessed in line with the Residential Tenancies Act 1997 (Vic). We use the details you give us as set out in our Privacy Policy.
Intellectual property
The website and its content, including text, logos, design and photos, are owned by or licensed to VIV Real Estate or the relevant property owner or photographer, and are protected by copyright. You may view and print pages for your own personal, non-commercial use. You must not copy, reproduce, republish or sell any content without our written permission.
Links to other websites
The website may link to other websites, such as social media or listing portals. We do not control them and are not responsible for their content or practices.
Our responsibility to you
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.
Subject to that, and to the extent the law allows:
- The website is provided as is. We do not promise that it will always be available, error free or free of viruses.
- We are not liable for loss or damage arising from your use of, or reliance on, the website or its content, including indirect or consequential loss.
- Where our liability cannot be excluded, it is limited, where the law allows, to resupplying the relevant service or paying the cost of having it resupplied.
Privacy
We handle your personal information as set out in our Privacy Policy.
Changes
We may change the website or these terms at any time. The current version is always on this page, with the date it was last updated. If you keep using the website after a change, you accept the updated terms.
Governing law
These terms are governed by the laws of Victoria, Australia. You and we submit to the non-exclusive jurisdiction of the courts of Victoria and the courts that can hear appeals from them.
Contact us
- Alliance Associates Pty Ltd t/a VIV Real Estate
- ABN: 83 677 230 689
- ACN: 677 230 689
- Victorian estate agent’s licence number: 093482L
- Officer in effective control: Vivek Aggarwal
- PO Box 309, Craigieburn VIC 3064
- Email: info@vivrealestate.com.au
- Phone: 0466 084 146