Effective Date: 14 January 2025

This Privacy Policy outlines how VIV Real Estate (“we,” “us,” or “our”) collects, uses, discloses, and protects the personal information of our clients, customers, and website visitors (“you”). We are committed to protecting your privacy and complying with applicable data protection laws, including the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect various types of personal information about you, including:

• Contact Information: Name, phone number, email address, postal address
• Property Information: Details about properties you are interested in buying, selling, or renting (e.g., address, property type, desired features)
• Financial Information: Income, credit history (if applicable), loan application details
• Marketing Preferences: Communication preferences, including email subscriptions and SMS notifications
• Website Usage Data: Information collected automatically when you visit our website, such as your IP address, browser type, and browsing activity.

2. How We Collect Your Information

We collect your information through various means, including:

• Direct Interaction: When you contact us via phone, email, or in person; when you visit our website; when you submit a contact form; or when you provide information during property inspections or meetings.
• Third-Party Sources: We may obtain information about you from publicly available sources, such as property records, or from third-party service providers.

3. How We Use Your Information

We may use your personal information for the following purposes:

• Providing Real Estate Services: To assist you in buying, selling, or renting properties; to provide property valuations; to arrange inspections; and to negotiate on your behalf.
• Marketing and Communication: To send you marketing materials, newsletters, and other communications about our services, events, and promotions. You can opt-out of receiving marketing communications at any time.
• Improving Our Services: To analyse website traffic and user behavior to improve our website and services.
• Complying with Legal and Regulatory Requirements: To comply with applicable laws and regulations, such as anti-money laundering laws and real estate industry regulations.

4. Disclosure of Your Information

We may disclose your personal information to:

• Related Entities: Other companies within our corporate group.
• Service Providers: Third-party service providers who assist us in providing our services, such as marketing agencies, IT service providers, and property inspectors.
• Professional Advisers: Lawyers, accountants, and other professional advisers.
• Government Authorities: Law enforcement agencies and other government authorities as required by law.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, use, disclosure, or loss. These measures include:  

• Secure Data Storage: Storing your personal information on secure servers with appropriate security measures in place.
• Access Controls: Limiting access to your personal information to authorized personnel.
• Data Encryption: Encrypting sensitive data, such as credit card information.

6. Data Access and Correction

You have the right to access and correct your personal information held by us. You can request access to your information by contacting us using the contact details below.

7. Website Cookies

Our website may use cookies to enhance your browsing experience and collect information about your website usage. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.  

8. Children’s Privacy

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13.  

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the updated policy on our website.  

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:  

info@vivrealestate.com.au